People Service Desk

As companies grow, processes that once worked well can start to show strain. At Paystack, our People Support process was one of those. It had carried us from a team of five, through 20 and 75 employees, but as we approached the 100-employee mark, it was clear the system wasn’t scaling in the way we needed it to.

One of Paystack’s goals for 2022 was to become the best place to work, which meant making sure Stacks could get timely, clear responses to their requests. I worked closely with the People team to redesign the employee request process, with a focus on improving both the experience for employees and the way requests were handled internally.

This work involved identifying where the existing process was lacking, rethinking how requests were routed, and implementing changes that improved response times while reducing friction for everyone involved.